English 
FAQs
Common Questions
General Information
Latin America. Each piece is authentic and reflects the culture and traditions of the market where it was selected
We work directly with artisans from select markets in Latin America, ensuring that each item legitimately comes from the chosen market. This allows us to provide a genuine and authentic shopping experience.
Shipping
The standard delivery time is between 15 and 20 business days, as each product is shipped directly from the selected markets in Latin America through our trusted logistics partner in the United States
Yes, we provide a tracking number as soon as your order has been dispatched. You can monitor the progress of your delivery through our website.
No. There are no additional
shipping fees beyond the standard shipping cost shown at checkout. The price you see is the final
shipping cost—no hidden or extra charges apply.
Although our main office is located in another country, we have established strategic partnerships with a reliable logistics provider in the United States, specialized in international shipments. Thanks to these partnerships, we guarantee that each order, shipped directly from Latin American markets, will arrive within the estimated 15 to 20 business days, with a dependable and efficient delivery process.
Payment
We accept Visa and Mastercard credit and debit cards, as well as PayPal. We are working to expand our payment options to make your shopping experience even easier.
Yes, all payments are secured by Visa, providing a safe and protected shopping environment for all our customers.
No, you will not have to pay any taxes or customs duties. All such costs are covered by our online store, ensuring you receive your artisan craft without any additional expenses at delivery.
Orders and Returns
To place an order, simply select the products from Latin American artisan markets that interest you most, add them to your cart, and proceed to checkout by following the instructions on the website. The process is simple and secure, designed to provide an authentic and transparent experience.
If you wish to cancel or modify your order, please contact us as soon as possible through our customer service. We will do our best to accommodate your request before the order is shipped, but due to the nature of international shipments of artisan goods, some restrictions may apply.
The prices listed on our website reflect the final amount you will pay, including shipping from Latin American markets. We do not charge extra fees for shipping within the United States, as the shipping cost is included in the purchase price.
Yes, we offer refunds and exchanges in case of factory defects. Our return policy is valid for 60 days from the date you receive your order. If you notice any issues with your product, please contact our customer service team as soon as possible so we can assist you with the return or exchange process.
Currently, we do not offer the option for custom orders. However, we are working on expanding our product range and forming new partnerships with suppliers in order to offer this option in the near future
You can reach us through our website using the contact form or by calling the number provided in the “Contact” section.