FAQs
Common Questions
General Information
Our artisan pieces come directly from authentic artisan markets in El Salvador. Each piece is carefully selected and reflects the rich culture, traditions, and craftsmanship of its place of origin.
We work directly with artisans from some of El Salvador’s most iconic artisan markets, ensuring that each handcrafted piece genuinely comes from the selected market. This allows us to offer an authentic shopping experience, where every piece carries the culture, traditions, and craftsmanship of its place of origin.
Shipping
The standard delivery time is between 15 and 2O days, as each product is shipped directly from the selected markets in El Salvador, through our trusted logistics partners in the United States and Canada
Yes, once your order has been shipped to your delivery address, a tracking number will be sent to the email address you provided at checkout. You can use this tracking number to monitor your shipment’s progress directly through the shipping carrier’s website.
No. The shipping cost displayed at checkout is the final amount you’ll pay for delivery. There are no additional shipping fees or hidden charges.
Although your order is sourced directly from an authentic artisan market in El Salvador, we’ve established strategic partnerships with reliable logistics providers in the United States and Canada to ensure your handcrafted piece arrives safely and within our estimated delivery timeframe of 15 – 2O days.
Payment
We use Stripe as our primary payment processor, allowing us to offer a variety of secure and convenient payment options.
You can pay using:
Express Checkout: Apple Pay, Google Pay, Link, and Amazon Pay.
Credit and Debit Cards: Visa, Mastercard, American Express, Discover, JCB, and UnionPay.
Buy Now, Pay Later (BNPL): Affirm and Klarna, allowing eligible customers to pay over time.
All payment methods are supported by secure payment technology, with Stripe providing an added layer of security and protection for your transactions.
Our goal is to make every purchase at Anthique safe, simple, and convenient.
Absolutely! Your payment security is one of our top priorities. We use Stripe, a trusted payment processor, to securely handle all transactions on our store. All payments are protected by industry-standard encryption and security measures designed to safeguard your sensitive payment information.
Whether you pay by credit or debit card, express checkout, or Buy Now, Pay Later (BNPL) services such as Affirm and Klarna, you can shop with confidence knowing your transactions are processed through secure payment systems.
At this time, Anthique does not collect sales taxes on orders placed through our online store. However, tax regulations may change as our business grows and expands. If applicable taxes or duties are introduced in the future, any additional charges will be clearly disclosed before you complete your purchase.
Our goal is to provide a transparent shopping experience, with no unexpected charges at checkout.
Orders and Returns
Placing an order at Anthique is easy and straightforward, just like shopping at any other e-commerce store.
You can browse our different product categories to find the handcrafted piece you’re looking for, or explore our dedicated categories featuring products from specific artisan markets in El Salvador. You can also use the available search and filtering options to narrow down your choices and discover pieces from the market of your choice.
Once you find the item you love, simply add it to your shopping cart and proceed to checkout to complete your purchase. It’s that easy!
If you wish to cancel or modify your order, please contact us as soon as possible through our customer service. We will do our best to accommodate your request before the order is shipped, but due to the nature of international shipments of artisan goods, some restrictions may apply.
The prices displayed on our website are the final prices of our products, with no hidden product fees or additional markups. Standard shipping is calculated separately and added to your order total at checkout.
At this time, Anthique does not collect sales taxes on purchases. However, as our business grows and tax regulations or registration requirements change, applicable taxes may be introduced in the future. If so, any applicable taxes will be clearly displayed at checkout before you complete your purchase.
Yes! We offer a 60-day return and refund policy, starting from the date you receive your order.
Anthique covers the return shipping costs if your return is due to damage to the artisan piece or an error in the order fulfillment on our part. For all other reasons, including a change of mind, dissatisfaction with the product, or any other reason not covered by the circumstances mentioned above, the customer is responsible for the return shipping costs.
For complete details about the return process, eligibility requirements, and applicable conditions, please review our Refund & Return Policy.
Currently, we do not offer the option for custom orders. However, we are working on expanding our product range and forming new partnerships with suppliers in order to offer this option in the near future
You can reach our customer service team through any of the following channels:
Contact Form: Fill out the contact form in the “Contact” section of our website.
Phone or WhatsApp: Call or send us a WhatsApp message at +1 (608) 551-0079.
Email: Send us an email at support@anthique.com.
We’re always happy to assist you and answer any questions you may have. Your satisfaction is important to us!
