Effective Date: 01-01-2026
This Return & Refund Policy governs all return requests, refunds, store credits, and related matters arising from purchases made through the website operated by Anthique Technologies LLC, a limited liability company duly organized under the laws of the State of Wyoming, United States (“Anthique,” “Company,” “we,” “our,” or “us”). By placing an order through our website, you acknowledge and agree to the terms set forth in this Policy.
Anthique offers authentic handcrafted products sourced directly from recognized artisan markets in El Salvador and other countries. Due to the handmade nature of these goods, each item is inherently unique. Variations in size, color tone, artistic detailing, texture, pattern placement, and decorative elements are natural characteristics of handcrafted workmanship and do not constitute manufacturing defects. Slight differences between product photographs displayed on the website and the item received, including variations in shade or hand-painted detailing, are to be reasonably expected. By completing a purchase, the customer expressly acknowledges and accepts the uniqueness and artisanal variation of each product, and these natural variations are not eligible reasons for return or refund where Anthique covers return shipping costs.
Customers may request a return within sixty (60) calendar days from the date the product was delivered to the shipping address. Return requests submitted after this 60-day period will not be eligible for review or approval.
All return requests must be officially initiated via email to support@anthique.com. The customer must provide the order number, a detailed explanation of the reason for the return, and clear photographs of the product demonstrating any claimed damage, defect, or incorrect item received.
Upon review and approval of the request, Anthique will issue a Return Merchandise Authorization (RMA) number. This RMA number must be clearly included on or inside the return package. Any packages returned to our warehousing facilities without a valid RMA number will be rejected and returned to the sender at their expense.
If a product arrives damaged during transit, the customer must notify Anthique via email within forty-eight (48) hours of delivery, providing photographic evidence of both the damaged product and the original packaging. Failure to report transit damage within this 48-hour window will void Anthique’s liability for the damage, as we cannot file timely claims with our shipping carriers.
If a product arrives damaged (and reported within 48 hours), contains a verified manufacturing defect (unrelated to artisanal variations), or if Anthique shipped an entirely incorrect product, Anthique will provide a prepaid return shipping label (via UPS, DHL, FedEx, or USPS, including a tracking number) and cover the cost of return shipping.
If a return is requested due to personal preference, change of mind, or reasons unrelated to verifiable damage, defect, or shipping error on Anthique’s part, the customer is strictly responsible for the full cost of return shipping. Original shipping charges are non-refundable in these cases.
For change-of-mind returns, the customer must use a reliable shipping service that provides a tracking number and shipping insurance. Anthique is not responsible for return packages that are lost, stolen, or damaged in transit. It is the customer’s responsibility to securely package the item. If a returned item arrives at our facility damaged due to improper packaging by the customer, or if the package is lost in transit, Anthique will not process a refund, and the customer must seek compensation through their shipping carrier’s insurance.
Returned items must be placed back in their original packaging and must not exhibit signs of misuse, intentional damage, or alterations inconsistent with normal inspection. Customers may remove products from packaging for reasonable inspection purposes; however, items showing evidence of improper handling or use will be deemed ineligible for refund following inspection at our designated facilities serving the United States and Canada.
Upon approval of a return following physical inspection, the customer may elect either store credit or a refund to the original payment method.
If the customer elects store credit, it will be issued as a special discount code. This store credit is strictly non-transferable and must be utilized within thirty (30) calendar days from the date of issuance and notification to the customer. If the store credit is not redeemed within this 30-day period, it will expire automatically without further legal or financial obligation from Anthique. Store credit cannot be converted into a cash refund once issued.
If a refund to the original payment method is elected, it will be processed within three (3) to five (5) business days following approval. Anthique does not control financial institution processing times and shall not be responsible for delays caused by banks or payment processors.
For purchases made using installment payment services (Buy Now, Pay Later) integrated through Stripe, such as Affirm or Klarna, Anthique will process approved refunds by returning the funds directly to the respective payment provider. Anthique will not issue cash refunds or refunds to alternative payment methods under any circumstances for these transactions.
The customer is responsible for continuing their agreed payment schedule with Affirm or Klarna while the return request is in transit and under inspection at our facilities. Once Anthique authorizes and processes the refund, the BNPL provider shall be solely responsible for applying the credit to the customer’s outstanding balance and/or refunding previously paid installments, according to their own terms and processing timelines.
Anthique will refund only the eligible product amount (and original shipping costs, only if applicable under Section 4). Any interest, financing charges, or late payment penalties assessed by Affirm, Klarna, or any other third-party provider are non-refundable by Anthique. The financing agreement is an exclusive contract between the customer and the service provider.
Personalized or custom-made products, as well as items purchased using promotional discount codes, marked down in price, or sold on clearance, are considered final sale and are eligible for return or refund only if they arrive damaged or defective (subject to the 48-hour reporting requirement in Section 4).
Anthique strongly encourages customers to contact our Customer Support (support@anthique.com) to resolve any concerns prior to initiating a chargeback with their financial institution. The Company is committed to resolving disputes in good faith and provides this comprehensive policy to ensure fair and transparent resolutions.
To the maximum extent permitted by applicable law, Anthique’s total liability arising from or relating to any product purchase shall not exceed the amount paid for the specific product giving rise to the claim. Anthique shall not be liable for indirect, incidental, consequential, special, or punitive damages. Nothing in this Policy limits mandatory consumer protection rights granted under applicable United States or Canadian law.
Anthique reserves the right to modify or update this Return & Refund Policy at any time. Any modifications shall become effective upon publication on the website. Continued use of the website and placement of orders following such publication constitutes acceptance of the revised Policy.
For questions regarding returns or refunds, customers may contact Anthique Customer Support at support@anthique.com.
